Home Outbound Inbound Case Studies
MuralWorks Inbound — AI Worker Voice

Inbound calls answered instantly.
Issues resolved — not just routed.

MuralWorks Inbound answers inbound calls 24/7 — courier tracking, order status, returns, billing, and FAQs. She resolves what she can and warm-transfers the rest with full context.

Book a demo
< 1s
Answer time
78%
First-call resolution
24/7
Always on
Concurrent calls
MuralWorks Inbound Capabilities

Built to resolve — not just respond.

Instant Answer

Every call answered in under a second.

No hold music. No IVR maze. MuralWorks Inbound picks up instantly and sounds indistinguishable from a human agent — for every caller, every time.

What you get
  • Sub-1-second response time on every inbound call
  • Natural, conversational voice — not robotic
  • Handles multiple concurrent calls with no queue
  • Works across phone, SMS, and web voice
Use Cases

What MuralWorks Inbound handles for you.

After-hours Support

MuralWorks Inbound handles every call outside business hours — resolving issues that would otherwise wait until morning.

Order Tracking

Customers call to check their delivery. MuralWorks Inbound looks it up live and gives a real answer in seconds.

Returns & Refunds

MuralWorks Inbound walks customers through the return process and initiates refunds — no agent needed for standard cases.

Billing Questions

Invoice queries, payment issues, subscription changes — MuralWorks Inbound handles them without escalation.

Appointment Booking

Customers call to book, change, or cancel. MuralWorks Inbound updates the calendar and confirms — instantly.

Account Management

Password resets, account details, plan changes — MuralWorks Inbound authenticates and acts in real time.

MuralWorks Inbound is on call.
So your team doesn't have to be.

Add MuralWorks Inbound to your inbound line and resolve 78% of calls without a human agent — starting today.

Book a demo